Christian Ostergaard

Having graduated with a bachelor’s degree in Cognitive Science & Design, I was able to begin my career in the gaming industry at Daybreak Games in San Diego California, as a Client Sales & Support Rep / Game Master, which capitalized on my education and past 6 years of work experience in client relations and handling high value accounts. This continued to lay the foundation to pursue further development in marketing & public relations. I have accumulated work experience in user support and relations, graphic design, event planning, and videography; and am deeply grounded in the internet, and gaming cultures. I am confident and excited to continue to grow and contribute on whichever team I find myself a part of.

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Skills

• Adobe Creative Suite

• Microsoft Office Professional Plus

• Mac & Windows Fluent

• Social Media Analytical Tools

• Video Production Software

Experience

• Specialized Covid 19 Care + Vaccination Site Volunteer, SHARP Healthcare; San Diego, CA –CURRENT

  • In partnership with the County of San Diego, Sharp HealthCare operated a COVID-19 vaccination super stations in the South Bay, East County, central San Diego and San Marcos in support of San Diego's community. Medical volunteers were needed to administer vaccinations. Non Medical Volunteers were needed to help staff the sites and administer vaccinations while providing The Sharp Experience.

• Client Relations Specialist/Game Master, Daybreak Games; San Diego, CA – 2017-2020

  • Relationship Building & Understanding Client Needs

  • Implemented a new organization & response system. Resulting in reduced queue volume, ticket response time, and an increase in client satisfaction surveys

  • Account & Billing Support

  • Technical Assistance

  • Live In-Game Admin Assistance

• H1Z1/Daybreak Brand Ambassador, Daybreak Games; San Diego, CA – 2017-2017

  • Brand Ambassador for Daybreak Games during their largest E-Sports tournament to date (2017 H1Z1 TwitchCon Invitational)

  • Managed and trained contracted crew

  • Fan Engagement and Accommodation

  • Corporate Sponsor Engagement

  • Sponsor Prize Display Setup

  • Stage/Live Event Setup & QA Testing

  • In charge of Prize Redemption & Information Booth

• Front Desk / Academic Computer Tech 2, Evergreen State College, Olympia, WA – 2012-2016

  • Front Information Desk of Campus/Computer Center

  • Account, Billing & Technical Support for Students & Faculty

  • Handling of Large Financial Accounts & Payments (College Tuition Payments)

  • Relationship Building with Faculty, Staff, and Students

  • Managed & Trained New Hires

  • Facilitated Team Meetings & Weekly Presentations

Education

• The Evergreen State College; Olympia, WA – BA. Cognitive Science & Design 2017

Courses completed concentrated on:

• Human Cognition

• Design

• Business

• Computer Science

• Media Arts

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